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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Dallas Williams

March 15, 2023

5  out of  5 rating by Dallas Williams
"Helpful, very informative. Much better rates than our previous insurance company."

Chandler Wright

March 14, 2023

5  out of  5 rating by Chandler Wright
"State Farm beat my last insurance company AND was able to include renters for less that just auto with the previous place. Like a Good Neighbor, State Farm is there!"

Lacey Rohrer

March 14, 2023

5  out of  5 rating by Lacey Rohrer
"These gentlemen went above and beyond to make sure we got the coverage we needed for my elderly father at a price that was more than affordable! I've never had insurance agents that worked so hard for us as there clients! Special shout out to Jake who was always upbeat, friendly, knowledgeable and on top of everything!!!!"

Michael Williams

March 8, 2023

5  out of  5 rating by Michael Williams
"State Farm Agent Brent Hershey quickly handled my addition of rental coverage. Thanks!"

Cory Perdue

March 3, 2023

5  out of  5 rating by Cory Perdue
"Brent Hershey and his staff are on point. They are quick to answer my questions about my personal and business policies. I highly recommend them to anyone looking for a knowledgeable and professional staff to handle your needs."


February 14, 2023

5  out of  5 rating by Natashia
"State Farm is consistently a great insurance to work with. Great customer service every time I’ve needed to call."

Deresse Kasey

February 7, 2023

5  out of  5 rating by Deresse Kasey
"Great group of guys very helpful"

Ashley Crawford

February 1, 2023

5  out of  5 rating by Ashley Crawford
"Is always ready to help their community in any way they can!"

Allyson Walker

January 25, 2023

5  out of  5 rating by Allyson Walker
"Always quick to respond!! Stellar customer service!!"

Lisa Crigger

January 23, 2023

5  out of  5 rating by Lisa Crigger
"I'd like to say that Matt Ogden was a pleasure to work with. He was very professional, polite and he explained things very well. Kudos to you Matt, job well done!! 🙂"

Tracie Hoprich

January 12, 2023

5  out of  5 rating by Tracie Hoprich
"Great team to work with! They are very knowledgeable and NOT pushy. They give you all the information you need, their staff is very helpful and they even participate in the community. Can't recommend them enough!"

Penny Wariner

December 21, 2022

5  out of  5 rating by Penny Wariner
"Jake is wonderful and super helpful. Truly appreciate his honesty as he learns something new from a situation or our questions. And he actually follows up! Thanks Jake for a job well done!!"

Frank Ellis

December 20, 2022

5  out of  5 rating by Frank Ellis
"Jake absolutely made my and everyone is my office's day. Thank you Jake...From State Farm"

Tammy Short

December 15, 2022

5  out of  5 rating by Tammy Short
"Brent and his team are very friendly. Not only that but they stay on top of things especially when you have an accident. Brent kept me informed and upto date on everything that was going on. I have been with State Farm for longer than I can count. Brent and his team get 5 stars because they are great to work with!"

Shelley O'Hara

December 15, 2022

5  out of  5 rating by Shelley O'Hara
"Matthew Ogden is professional and friendly. He gave us undivided attention to our needs and provided us great service. I would recommend Matthew without hesitation."

Daniel Darling

December 15, 2022

5  out of  5 rating by Daniel Darling
"Matt was excellent with his explainations and a smooth transition into my new insurance policies. Would 100% recommend."

Michael Fisher

December 15, 2022

5  out of  5 rating by Michael Fisher
"Jacob that works for you guys is very helpful and thought when it comes to satisfying a customer, couldn’t ask for any better help!"

Benjamin Harvey

December 15, 2022

5  out of  5 rating by Benjamin Harvey
"As a life long member of Nationwide and having a local agent, I never thought I’d switch carriers until I had to move here. After meeting Agent Jacob Reeves, I knew I’d found my new agent and had to switch to State Farm. His expertise and knowledge helped guide my policy choices to my needs, and I’m actually saving money now with better coverage options. Very happy customer and look forward to staying here for years to come!"

Justin Green

December 12, 2022

5  out of  5 rating by Justin Green
"Matt was extremely helpful in setting up our home and auto insurance. He was polite, professional, and explained everything clearly. By bundling our insurance, we were able to save a lot!! Thanks again, Matt!"

chance hartman

December 5, 2022

5  out of  5 rating by chance hartman
"Great guy and awesome staff thank you guys!for everything!"

Jeremy Seitz

November 18, 2022

5  out of  5 rating by Jeremy Seitz
"I could not be more pleased with my family's experience. We worked with Matt O. We sent him some information he needed, and he was able to get us car insurance for a lower price PLUS better coverage. We also got renters insurance for a better price than I could've dreamt. Matt made the process smooth and easy to understand. He was available for questions I had. I am SO GLAD I took the time to let them look over my coverage. As a husband and Dad, it is great to have peace of mind. I HIGHLY recommend Brent Hershey State Farm in Roanoke! I WILL be telling those I love about my experience and sending them Brent and Matt's way! THANK YOU Matt O.!!!!"

Catherine Ferguson

November 18, 2022

5  out of  5 rating by Catherine Ferguson
"Matt was wonderful and he helped save me money too. I would recommend him to anyone."

Drty Brd

November 17, 2022

5  out of  5 rating by Drty Brd
"Jacob made everything a breeze setting up my insurance on my new bronco sport! Very helpful with any questions I had. Would definitely recommend to anyone looking for insurance!"

Nounou vuninka

November 11, 2022

5  out of  5 rating by Nounou vuninka
"Thank you so much for getting me taken care of ! Great and sufficient customer service ! Matt you are awesome thank you, I appreciate your help."

Eric Miles

November 10, 2022

5  out of  5 rating by Eric Miles
"I had been considering changing insurance for a while, but it was so confusing I kept putting it off. Jake reviewed my existing policy, boiled it down to where it made sense, and helped me figure out what I needed. We switched over to State Farm with better coverage, and less cost. Win-win for us. Thanks Jake!"