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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Dajah Macklin

July 16, 2024

5  out of  5 rating by Dajah Macklin
"Logan was so helpful!!! I had left a voicemail, & she got right back with me within 30 minutes! I had a problem & she helped me solve it fast! She was great!"
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Kelly Lawton

July 16, 2024

5  out of  5 rating by Kelly Lawton
"I love my insurance agents. They are great, friendly and very professional."
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JH

July 11, 2024

5  out of  5 rating by JH
"Brent and his team, Heather, Logan, Matt and anyone i'm forgetting (apologies!) are awesome!! I've been with state farm for almost 20years because of having local agents down the street who are always willing to help! I've been with Brent's office since 2021. It makes a HUGE difference to have a local person on the phone or to see in person at an office for navigating insurance needs or just simple questions. If you live the area, I HIGHLY RECOMMEND Brent and his dedicated team. They are warm, friendly, professional and very knowledgeable. If you are looking for excellent customer service and great bundled prices you won't be disappointed with them."
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Kevin Young

July 10, 2024

5  out of  5 rating by Kevin Young
"Logan is the best Insurance Agent I’ve ever worked with! She’s super personable, friendly and helpful!"
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Aleksandar Atanasov

June 28, 2024

5  out of  5 rating by Aleksandar Atanasov
"This agency is great to work with! Logan Richardson in Roanoke, Beambleton office was so helpful and friendly while helping me to get the best quote possible for my vehicles (personal and business). I can’t believe how much i saved after switching to STATE FARM. HIGHLY RECOMMEND!"
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Clayton Richmond

June 26, 2024

5  out of  5 rating by Clayton Richmond
"Logan was absolutely amazing. Typically, I don’t have to file any claims for anything over the last 20+ years. However, I had some issues for a few months with a claim check getting sorted out And was kind of getting the runaround from claims. It had been a couple of months and I had not heard anything from the claims department. So I stopped and saw her today.She even remembered my name, which means a lot to me. She was able to go above and beyond and make all the necessary calls To make sure that I was taken care of, and that the situation was resolved by having a check sent to me. My local State Farm Branch located on Brambleton is amazing and I would highly recommend this team to anyone. When you go in, just make sure you ask for Logan"
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Iceose

June 20, 2024

5  out of  5 rating by Iceose
"Have had a few problems with payments and billing. Spoke with Logan and she was able to get things cleared up very quickly."
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Ellen McConnell

June 18, 2024

5  out of  5 rating by Ellen McConnell
"Logan provided courteous and friendly customer service while answering my question in regards to my policy. Thank you!"
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Mark Skol

June 7, 2024

5  out of  5 rating by Mark Skol
"Logan was extremely helpful getting our daughter's insurance worked out with DMV."
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Laura Dang

June 6, 2024

5  out of  5 rating by Laura Dang
"Very friendly and welcoming. Help was quick with no issues. There is also a very cute office dog named Duke!"
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Catherine King

May 31, 2024

5  out of  5 rating by Catherine King
"I had no idea what I was doing and was lost but Logan was extremely helpful and supported me throughout the whole process. I highly recommend."
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janice overstreet

May 31, 2024

5  out of  5 rating by janice overstreet
"Great business and very helpful and knowledgeable. I love they hire great young people. Excellent customer service from Javon is an example. When we had a claim, they helped us get it processed even though we didn’t pick a preferred body shop."
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Angie Michelle

May 31, 2024

5  out of  5 rating by Angie Michelle
"Javon was such a pleasant young man to speak with. Very kind and helpful. Staff is very knowledgeable, kind, & always eager to help!"
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William Quesenberry

May 31, 2024

5  out of  5 rating by William Quesenberry
"Javon Saunders has been a huge help and attentive in our conversations. Always a friendly voice to hear over the phone when help is needed. I couldn’t recommend him enough to those looking for a helpful and friendly agent."
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Natalie Andrews

May 31, 2024

5  out of  5 rating by Natalie Andrews
"I absolutely love Brent Hershey State Farm. Everyone in the Roanoke office are rockstars. Logan, Matt, and Javon can truly get the job done and have your best interest at heart. It is not about the sale to them. They truly care about you and your family. They will put your needs first and make sure that you have all you need to be protected."
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Elizabeth Thomas

May 31, 2024

5  out of  5 rating by Elizabeth Thomas
"Every person in the office is amazing and is extremely helpful with anything that come to insurance."
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its your boy charles

May 31, 2024

5  out of  5 rating by its your boy charles
"Javon has been very helpful and he is easy to understand he is a great person to talk to"
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Mary Jo Fanning

May 30, 2024

5  out of  5 rating by Mary Jo Fanning
"Brent, Logan and Matt always go above and beyond for their clients. Would not dream of going anywhere else!"
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Megan “Sweetpxe” Huffman

May 29, 2024

5  out of  5 rating by Megan “Sweetpxe” Huffman
"Logan was super sweet and helpful!"
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Javon Saunders

May 29, 2024

5  out of  5 rating by Javon Saunders
"Great office!!"
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Carson Sutphin

May 28, 2024

5  out of  5 rating by Carson Sutphin
"Javon Saunders at State Farm is a kind, knowledgeable, and sincere person. I have had nothing but extremely positive interactions with him. He is easy to understand and doesn’t rush you through to process. He’ll explain anything clearly, as many times as you need him to!"
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Diane Lyons

May 28, 2024

5  out of  5 rating by Diane Lyons
"I love this agency. Javon Saunders who works there has been so helpful in all my questions and has put me at ease concerning any questions I asked of him."
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Joel Eccleston

May 28, 2024

5  out of  5 rating by Joel Eccleston
"Matt is the nicest and most helpful insurance agent EVER"
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Mitzi Albert

May 28, 2024

5  out of  5 rating by Mitzi Albert
"Very friendly and helpful"
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Jennifer Cortes

May 28, 2024

5  out of  5 rating by Jennifer Cortes
"Javon was very helpful definitely would recommend going to him l, very knowledgeable"